Customer Delivery Manager German-Speaking H/F - 75

Founded in 2014, Shippeo is a leading European SaaS company transforming supply chain visibility. With a global presence and multicultural team of 27 nationalities operating across Europe, North America, and Asia, we offer real-time multimodal transportation visibility to top industry leaders across various sectors.

Our ambition is to become the world's leading supply chain data platform, using predictive AI, high-quality real-time data, and a robust partner network to enhance customer experience and operational excellence.

Learn more about our mission and values on our website:Please Note: This role is based in Paris, France. It has a global focus and operates on a hybrid model,at least two days a week in-office.

Since we operate internationally, we ask all candidates to submit their CV in English. Unfortunately, applications submitted in French will not be considered.

Contract Type: permanent

Function: Customer Delivery

Role Summary

At Shippeo, we are redefining real-time transportation visibility with our cutting-edge platform. As a Customer Delivery Manager, you will leverage your technical aptitude and client-facing skills to ensure a seamless experience for our major German clients and their carrier networks.

If you are a tech-savvy problem solver who thrives in a fast-paced SaaS environment and loves turning complex data challenges into operational success, this role is for you!

What you will do

You will act as the bridge between technology, carriers, and our customers. Your day-to-day will involve:

- Carrier & Technical Onboarding: Leading the end-to-end operational onboarding of carriers, guiding them through mobile, telematics, and TMS integrations until they are fully operational.
- High-Level Support & Troubleshooting: Serving as the primary point of contact for complex carrier and customer inquiries. You will frequently host 3-party calls to align stakeholders and resolve bottlenecks.
- Strategic Client Management: Participating in regular customer meetings to ensure strategic alignment, high Customer Satisfaction (CSAT), and optimal tracking rates.
- Cross-Functional Collaboration: Partnering closely with Customer Success Managers; Implementation Consultants, Solutions & Integration Engineers, and Product teams to escalate issues, improve data quality, and drive product enhancements.