Customer Success Manager H/F - 75

Founded in 2006, in Shanghai, CXG today has a global footprint and leverages 15 years of experience in market research and insights, consultancy, measurement of experience and impact on business performance and in specialized trainings and coaching for luxury and premium brands.

Learn more about Customer Experience Group by visiting .We are growing! We are currently looking to hire an experienced Customer Success Manager for our office in Paris where you will be based.

ThispositionisofferedunderaCDD(fixed-termcontract),withanexpectedenddateofSeptember2026.

Who we are

Founded in 2006, our story started with two entrepreneurs. Today, we're proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.

At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world's most iconic premium and luxury brands.

What you will be doing

You will join a dynamic and fast-paced environment and work closely with our global teams to develop strong and long-lasting relationships with our clients, coordinate with internal departments and deliver insightful, impactful client presentations to executive and board level stakeholders. Here, passion, integrity and can-do attitude are always top of mind. Your daily tasks will involve:

- Partnering with luxury and premium brands to help them transform and drive business impact through customer experience.
- Maintaining and nurturing your client portfolio by offering white glove service and added value.
- Collaborating with members of our international teams to design methodologies, develop new solutions and offer expert advice to our clients.
- Managing the entire account including stakeholders, internal departments, budget, and the quality of deliverables.
- Project Management- proposal, execution and delivery of projects.
- Delivering insightful and engaging face-to-face presentations to C-level executives.