Senior Strategic Account Manager French Market H/F - 75

Swan is Europe's embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand.Swan processes over €1.5 billion in monthly transactions for more than 150 companies-like Pennylane, Indy, Agicap, Libeo, and Lucca. Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution, regulated by the French banking authority (ACPR).

Our mission

Banking belongs in business software

Many software companies already serve small businesses incredibly well: helping them send invoices, run payroll, manage inventory, and more. They're on a mission to become the central hub for managing every aspect of business life.

But when it comes to financial workflows, there's still a gap. Too many critical tasks like managing cash flow, tracking payments, or reconciling accounts happen outside the software, across spreadsheets, email threads, banking portals.

It's a missed opportunity. Business software shouldn't just record financial activity - it should run it.

To learn more about us:;.Swan is seeking a Senior Strategic Account Manager. Someone that will grow our business from the inside by ensuring the adoption, growth and success of our customers.

You will be in charge of managing and developing our portfolio of Swan's customers in France (NB: we call them partners' at Swan). You will nurture relationships with them, help them market Swan's offering, understand their priorities and roadmap to increase our adoption, and upsell them new features.

We are looking for a strategic thinker with strong business acumen who excels in identifying and capitalizing on entrepreneurial revenue opportunities. The ideal candidate should be curious, eager to learn, and possess a solid understanding of technical and regulatory concepts of a Financial Insitutution. They will leverage their consultative sales skills to understand partner and end-customer needs and position solutions for Swan's long-term success. As a collaborative team player, they will work closely with our Product and Compliance teams to integrate critical prospect and partner requirements into our roadmap and streamline our onboarding processes.

While we're expanding across Europe with local presence in multiple countries, this position is based on our headquarters is in Paris.

Your mission

Ensure the success of our partners with Swan by:

- Accelerating time-to-revenue during the onboarding phase
- Driving planned revenue growth
- Ensuring a high level of satisfaction and avoiding churn

Your responsibilities

- Manage your portfolio of partners and be accountable for their revenue growth.
- Track and analyse your partners' performance to identify opportunities and challenges
- Conduct Quarterly Business Reviews (QBR) for top partners to track progress and align strategies, drive partner engagement with standardized monthly reporting and product marketing
- Upsell new features on existing projects with partners
- Monitor and manage partner satisfaction through Health Score, CSAT, and other metrics
- Coordinate with the product development team to convey customer requirements and feedback
- Effectively work cross-functionally across the organization to shape Swan's solutions to meet customer needs

Curious about your future team?

Within our Strategic Account Management team, you will part of our Operations department and work closely with Integration Specialists, Compliance, Account Executives and Support to ensure our the success and growth of our partners.

About Swan

Perks of being a Swanee:

- Holidays : 25 days + RTT
- Meal Vouchers: We provide a Swile card to cover your meals on work days.
- Transport:Monthly mobility package for employees. In accordance with the company agreement for sustainable mobilities, you can now use your mobility package to pay for alternative commuting modes.
- Health insurance (mutuelle): . This is Swan's health and welfare insurance.
- Sports: Thanks to our partnership with and , you can enjoy advantageous discounts on subscriptions. They offer a wide range of sports activities as well as wellness activities.
- Hybrid remote policy: We offer the possibility of working from home for 2 days per week.
- Offsite: Once a year we gather to reconnect, deep-dive into big topics, and relax.
- This isn't a perk, it should be the rule, but diversity and inclusion are important at Swan. We're working hard to get better every day.

Our values:

Swan's core values guide our actions daily. Individually, they may seem obvious, but together, they form a unique culture.

Simplicity: Leonardo Da Vinci said: simplicity is the ultimate sophistication. If something's convoluted or confusing, we work extra hard to break it down. - Making complex things simple is what we do.

Long Term: We always play the long game, whether it's to support our partners in their growth journey, or make tangible commitments to climate action.

Excellence: We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners' expectations- whatever it takes.

Be Human:We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions, it means caring about greater issues that affect our planet.

You can find out more about our .