Technical Success Manager Italy - Paris Or Barcelona - Youtrust H/F - Yousign

About YoutrustYoutrust is a European Digital Trust provider, fully compliant with eIDAS and the highest European standards. Our three modules - electronic signatures, identity and document verification, and e-seals - can be used independently or combined within sector-specific workflows, ensuring simple, secure and legally compliant processes for SMEs and mid-sized companies.Hosted and processed entirely in Europe, we guarantee sovereignty, transparency and reliability. As a certified B-Corp, we combine innovation with responsibility - building trust at the heart of every digital exchange.We are entering a key moment as we expand from eSignature to the full Digital Trust chain.Position OverviewAs part of our Customer Solutions team, you will be the first Technical Success Manager for the Italy region, stepping into an established portfolio of Tier 1 customers (based in Paris ???? or Barcelona ???? upon profile). Your mission will be to build loyalty and expand customer value by driving adoption, usage, and cross-sell opportunities of the Youtrust platform.To achieve this, you will ensure the successful onboarding and long-term satisfaction of our strategic mid-market and enterprise accounts. You will work closely with Account Managers and serve as the main technical point of contact for customers after the sale, guiding them through implementation, supporting adoption, and building long-term, trust-based relationships.Your key responsibilities:Own onboarding and implementation: Lead technical onboarding projects for new customers, coordinating with Presales to deliver solutions tailored to their needs and ensuring long-term success.Understand and guide customers: Develop a deep understanding of each customer's users, systems, and workflows, and combine this with expert knowledge of Youtrust's solutions to design tailored integrations, address technical inquiries, and provide effective guidance.Guarantee continuity and alignment: Strengthen the customer relationship from onboarding through to long-term success by acting as the primary technical partner. As the SPOC post-sale, you will oversee the customer journey, monitor account activity, and share responsibility with Account Managers for adoption, satisfaction, renewals and upsells.Contribute to strategic reviews: Lead and participate in QBRs with Account Managers to report on account health, progress, and growth opportunities.Represent the Voice of the Customer: Translate customer requirements into clear, structured feedback for Product and Engineering, influencing improvements and new features.Support product evolution: Collaborate with Product and Engineering on adoption metrics and help introduce new functionality to your accounts.Qualifications:Native-level proficiency in Italian is mandatory. Fluency in English is also required. French is a plus.Minimum of 2+ years' experience in a customer-facing technical role (e.g., Technical Success Manager, Customer Success Manager, Solutions Consultant, Sales Engineer, or Project Manager), with direct ownership of onboarding, implementation, or success management responsibilities in mid-market or enterprise accounts.Hands-on experience with API integrations and technical system implementation.Solid understanding of B2B SaaS products and business models.Strong analytical and problem-solving skills, with the ability to understand complex customer use cases and design scalable, long-term solutions.Excellent communication and stakeholder management skills, with the ability to interact effectively with developers, product managers, and senior business leaders.Confident presenter with a track record of delivering engaging, informative sessions to a variety of audiences.Proven project management experience, with the ability to manage timelines, coordinate teams, and deliver results.Recruitment Process:1 A first interview with Gabrielle or Pierre, Talent Acquisition Partners - 30 minutes.2 An interview with Amelie, Customer Solutions Director and your future manager - 45 minutes.3 A case study that you'll discuss in a panel with the hiring managers - 60 minutes.4 A final touchpoint with the CEO - 30 minutes.CultureWe take ownership - nothing is not our jobWe learn fast, then adapt even fasterWe fuel instinct with dataWe build success through alignmentWe keep it simpleWe are pragmatic hybrid workersWhy join Youtrust ?A mission that matters in a world challenged by AI-driven fraudA vision built on integrityA European & sovereign platformA certified B CorpThe golden age of YoutrustSalary range : 44K€-49K€ + BSPCEPerks and Benefits in FranceSwile card - Lunch Vouchers covered by 50% by Youtrust = 10.50€.Alan - Health insurance: Basic coverage at €62.50/month, 50% paid by Youtrust.Life and disability insurance: 100% covered by Youtrust.Axomove - Provides 4 free consultations with physiotherapists to support your musculoskeletal health.Transportation - Hybrid workers get 50% off their public transportation passes.Leeto - Platform with numerous benefits such as discounts on cinema tickets, theme parks, travels, sports, etc. - 4 free therapy/coaching sessions and mental health content.10 RTT days/yearMenstrual leave policy, parenthood advantages, seniority days off, journée de solidarité, etc.1 charity day per year, learning & development budget, and more.Benefits SpainLunch vouchers: 6,50€/day, with 80% covered by YoutrustTransportation: 50% off public transport passes: 6 free therapy or coaching sessions, plus access to mental health contentPaid Leave: 25 working days per yearAdditional leave benefits: Parenthood perks, seniority days off, charity daysHybrid work policy:Within the limits of the remote work days allowed by our Hybrid Policy, employees can work remotely from anywhere in Spain.If they wish to work outside their country, this is limited to 2 requests per year, for a maximum of 2 weeks per request within Europe.Equipment set-up: Macbook and accessories.Health insurance (Alan): Basic plan at €52/month, 50% covered by Youtrust.Equal Opportunity at YoutrustAt Youtrust, we embrace uniqueness and ensure every team member has an equal chance to contribute.We offer equal job opportunities and maintain transparent, fair processes across the board, including pay.Join us at Youtrust, where our differences fuel creativity and strength. Let's leap into this amazing adventure together!Youtrust is a European Digital Trust provider, fully compliant with eIDAS and the highest European standards. Our three modules - electronic signatures, identity and document verification, and e-seals - can be used independently or combined within sector-specific workflows, ensuring simple, secure and legally compliant processes for SMEs and mid-sized companies.Hosted and processed entirely in Europe, we guarantee sovereignty, transparency and reliability. As a certified B-Corp, we combine innovation with responsibility - building trust at the heart of every digital exchange.We are entering a key moment as we expand from eSignature to the full Digital Trust chain.Position OverviewAs part of our Customer Solutions team, you will be the first Technical Success Manager for the Italy region, stepping into an established portfolio of Tier 1 customers (based in Paris ???? or Barcelona ???? upon profile). Your mission will be to build loyalty and expand customer value by driving adoption, usage, and cross-sell opportunities of the Youtrust platform.To achieve this, you will ensure the successful onboarding and long-term satisfaction of our strategic mid-market and enterprise accounts. You will work closely with Account Managers and serve as the main technical point of contact for customers after the sale, guiding them through implementation, supporting adoption, and building long-term, trust-based relationships.Your key responsibilities:Own onboarding and implementation: Lead technical onboarding projects for new customers, coordinating with Presales to deliver solutions tailored to their needs and ensuring long-term success.Understand and guide customers: Develop a deep understanding of each customer's users, systems, and workflows, and combine this with expert knowledge of Youtrust's solutions to design tailored integrations, address technical inquiries, and provide effective guidance.Guarantee continuity and alignment: Strengthen the customer relationship from onboarding through to long-term success by acting as the primary technical partner. As the SPOC post-sale, you will oversee the customer journey, monitor account activity, and share responsibility with Account Managers for adoption, satisfaction, renewals and upsells.Contribute to strategic reviews: Lead and participate in QBRs with Account Managers to report on account health, progress, and growth opportunities.Represent the Voice of the Customer: Translate customer requirements into clear, structured feedback for Product and Engineering, influencing improvements and new features.Support product evolution: Collaborate with Product and Engineering on adoption metrics and help introduce new functionality to your accounts.Own onboarding and implementation: Lead technical onboarding projects for new customers, coordinating with Presales to deliver solutions tailored to their needs and ensuring long-term success.Understand and guide customers: Develop a deep understanding of each customer's users, systems, and workflows, and combine this with expert knowledge of Youtrust's solutions to design tailored integrations, address technical inquiries, and provide effective guidance.Guarantee continuity and alignment: Strengthen the customer relationship from onboarding through to long-term success by acting as the primary technical partner. As the SPOC post-sale, you will oversee the customer journey, monitor account activity, and share responsibility with Account Managers for adoption, satisfaction, renewals and upsells.Contribute to strategic reviews: Lead and participate in QBRs with Account Managers to report on account health, progress, and growth opportunities.Represent the Voice of the Customer: Translate customer requirements into clear, structured feedback for Product and Engineering, influencing improvements and new features.Support product evolution: Collaborate with Product and Engineering on adoption metrics and help introduce new functionality to your accounts.Qualifications:Native-level proficiency in Italian is mandatory. Fluency in English is also required. French is a plus.Minimum of 2+ years' experience in a customer-facing technical role (e.g., Technical Success Manager, Customer Success Manager, Solutions Consultant, Sales Engineer, or Project Manager), with direct ownership of onboarding, implementation, or success management responsibilities in mid-market or enterprise accounts.Hands-on experience with API integrations and technical system implementation.Solid understanding of B2B SaaS products and business models.Strong analytical and problem-solving skills, with the ability to understand complex customer use cases and design scalable, long-term solutions.Excellent communication and stakeholder management skills, with the ability to interact effectively with developers, product managers, and senior business leaders.Confident presenter with a track record of delivering engaging, informative sessions to a variety of audiences.Proven project management experience, with the ability to manage timelines, coordinate teams, and deliver results.Native-level proficiency in Italian is mandatory. Fluency in English is also required. French is a plus.Minimum of 2+ years' experience in a customer-facing technical role (e.g., Technical Success Manager, Customer Success Manager, Solutions Consultant, Sales Engineer, or Project Manager), with direct ownership of onboarding, implementation, or success management responsibilities in mid-market or enterprise accounts.Hands-on experience with API integrations and technical system implementation.Solid understanding of B2B SaaS products and business models.Strong analytical and problem-solving skills, with the ability to understand complex customer use cases and design scalable, long-term solutions.Excellent communication and stakeholder management skills, with the ability to interact effectively with developers, product managers, and senior business leaders.Confident presenter with a track record of delivering engaging, informative sessions to a variety of audiences.Proven project management experience, with the ability to manage timelines, coordinate teams, and deliver results.Recruitment Process:1 A first interview with Gabrielle or Pierre, Talent Acquisition Partners - 30 minutes.2 An interview with Amelie, Customer Solutions Director and your future manager - 45 minutes.3 A case study that you'll discuss in a panel with the hiring managers - 60 minutes.4 A final touchpoint with the CEO - 30 minutes.CultureWe take ownership - nothing is not our jobWe learn fast, then adapt even fasterWe fuel instinct with dataWe build success through alignmentWe keep it simpleWe are pragmatic hybrid workersWe take ownership - nothing is not our jobWe learn fast, then adapt even fasterWe fuel instinct with dataWe build success through alignmentWe keep it simpleWe are pragmatic hybrid workersWhy join Youtrust ?A mission that matters in a world challenged by AI-driven fraudA vision built on integrityA European & sovereign platformA certified B CorpThe golden age of YoutrustA mission that matters in a world challenged by AI-driven fraudA vision built on integrityA European & sovereign platformA certified B CorpThe golden age of YoutrustSalary range : 44K€-49K€ + BSPCESalary range : 44K€-49K€ + BSPCESwile card - Lunch Vouchers covered by 50% by Youtrust = 10.50€.Alan - Health insurance: Basic coverage at €62.50/month, 50% paid by Youtrust.Life and disability insurance: 100% covered by Youtrust.Axomove - Provides 4 free consultations with physiotherapists to support your musculoskeletal health.Transportation - Hybrid workers get 50% off their public transportation passes.Leeto - Platform with numerous benefits such as discounts on cinema tickets, theme parks, travels, sports, etc. - 4 free therapy/coaching sessions and mental health content.10 RTT days/yearMenstrual leave policy, parenthood advantages, seniority days off, journée de solidarité, etc.1 charity day per year, learning & development budget, and more.Swile card - Lunch Vouchers covered by 50% by Youtrust = 10.50€.Alan - Health insurance: Basic coverage at €62.50/month, 50% paid by Youtrust.Life and disability insurance: 100% covered by Youtrust.Axomove - Provides 4 free consultations with physiotherapists to support your musculoskeletal health.Transportation - Hybrid workers get 50% off their public transportation passes.Leeto - Platform with numerous benefits such as discounts on cinema tickets, theme parks, travels, sports, etc. - 4 free therapy/coaching sessions and mental health content.10 RTT days/yearMenstrual leave policy, parenthood advantages, seniority days off, journée de solidarité, etc.1 charity day per year, learning & development budget, and more.Lunch vouchers: 6,50€/day, with 80% covered by YoutrustTransportation: 50% off public transport passes: 6 free therapy or coaching sessions, plus access to mental health contentPaid Leave: 25 working days per yearAdditional leave benefits: Parenthood perks, seniority days off, charity daysHybrid work policy:Within the limits of the remote work days allowed by our Hybrid Policy, employees can work remotely from anywhere in Spain.If they wish to work outside their country, this is limited to 2 requests per year, for a maximum of 2 weeks per request within Europe.Equipment set-up: Macbook and accessories.Health insurance (Alan): Basic plan at €52/month, 50% covered by Youtrust.Lunch vouchers: 6,50€/day, with 80% covered by YoutrustTransportation: 50% off public transport passes: 6 free therapy or coaching sessions, plus access to mental health contentPaid Leave: 25 working days per yearAdditional leave benefits: Parenthood perks, seniority days off, charity daysHybrid work policy:Within the limits of the remote work days allowed by our Hybrid Policy, employees can work remotely from anywhere in Spain.If they wish to work outside their country, this is limited to 2 requests per year, for a maximum of 2 weeks per request within Europe.Within the limits of the remote work days allowed by our Hybrid Policy, employees can work remotely from anywhere in Spain.If they wish to work outside their country, this is limited to 2 requests per year, for a maximum of 2 weeks per request within Europe.Equipment set-up: Macbook and accessories.Health insurance (Alan): Basic plan at €52/month, 50% covered by Youtrust.Equal Opportunity at YoutrustAt Youtrust, we embrace uniqueness and ensure every team member has an equal chance to contribute.We offer equal job opportunities and maintain transparent, fair processes across the board, including pay.Join us at Youtrust, where our differences fuel creativity and strength. Let's leap into this amazing adventure together!Founded in 2013, Youtrust is a European digital trust platform. It enables document, identity and business analysis and verification, compliance checks, and electronic signature.Compliant with the strictest European regulations, including the eIDAS regulation, and ISO/IEC 27001 certified, Youtrust guarantees the security, integrity and traceability of digital transactions, while giving businesses full control over their data.With more than 35,000 customers and 1 million users across Europe, Youtrust brings together the entire digital trust chain in a flexible, easily integrable API, enabling AI Agents, SaaS software and SMEs/mid-sized companies to secure their regulatory processes.As a B Corp certified company, Youtrust is committed to combining technological innovation, compliance with European standards and positive impact, putting security and transparency at the service of businesses.