Customer Support Engineer H/F - Approach People Recruitment

You want a technical role with real impact on service quality, inside a fast-growing SaaS environment?
We are looking for a Support Engineer to join a customer-centric team working on complex environments and high-availability services.

Your Missions
- Be the main technical point of contact for clients
- Handle complex incidents and escalate when needed
- Coordinate with internal squad (software, infra, delivery)
- Document solutions and enrich the knowledge base
- Monitor alerts (Kibana, etc.) and take preventive/corrective actions
- Contribute to continuous improvement of processes and service quality

Your Profile
- Master's degree in IT / Networks (Bac +5 or equivalent)
- 2+ years in technical support/delivery (SaaS or FinTech ideal)
- Solid hands-on on tools like Jira, Kibana...
- French & English fluency
- Rigour, autonomy, prioritisation, service mindset

Why is this role interesting
- Scale-up environment, strong autonomy
- Direct visibility on clients and real business impact
- Technical depth + communication + problem solving combined