Les missions du poste
Believe is a global artist development company. We empower local artists, labels andpublishers to grow their audiences at each stage of their careers with expertise, respect,fairness and transparency.
Operating in 50+ countries, with more than 2,000 employees, Believe oCers a full rangeof services including audience development, publishing, marketing and distribution,with a tailor-made approach to fit any artist, label or publisher.
Believe champions independence and innovation through a unique model thatcombines local expertise with a global tech platform, delivering exclusive solutions forartists to promote and monetize their music thanks to strategic partnerships withleading global digital service providers.
With a leading portfolio of brands that includes Nuclear Blast, naïve, TuneCore, GrooveAttack, Sentric, AllPoints and Byond, Believe artists generated more than 800 billionstreams worldwide in 2024 across all genres, and were recognized with more than 70leading industry awards.
Believe is a simplified joint-stock company under French law.
Ready to set the tone with Believe ?
As a member of the Workplace Service Desk Team and reporting to the Workplace Service Desk EMENA Lead, the Workplace Service Desk Technician provides essential front-line technical support to our employees.
In this role, you will be the primary point of contact for IT-related issues, ensuring our "Believers" can work effectively anywhere in the world. You will handle incident resolution (from simple to common tasks), hardware deployment and basic administration ensuring all interventions align with our global IT standards and security frameworks.
Key Missions
1. User Support & Incident Management
- Receive, qualify, and process support requests via phone, email, or our ticketing tool.
- Perform Level 1 & Level 2 diagnostics for hardware, software, and network-related issues.
- Resolve incidents directly or escalate complex cases to Level 3 engineers or specialized teams.
- Guide and train users on digital tools and best practices to improve autonomy.
2. Maintenance & Infrastructure Administration
- Install, configure, and deploy workstations (macOS/Windows/Linux), peripherals, and core software.
- Execute software updates and perform preventive maintenance on the local equipment fleet.
- Contribute to the accuracy of the IT asset inventory and documentation.
- Enforce IT security policies (antivirus compliance, patches, and basic access management).
Le profil recherché
- Technical Fluency: Ability to translate complex IT jargon into clear, user-friendly language.
- Core IT Knowledge: Proficiency in office productivity suites (Google Workspace/Microsoft 365).
- Foundational knowledge of network architectures and VLANs.
- Familiarity with Active Directory, Group Policies (GPO), and basic Identity Management (Okta knowledge is a plus).
Soft Skills:
- Strong analytical and problem-solving mindset.
- Excellent reporting skills to keep stakeholders informed.
- Discretion & Confidentiality: High ethics regarding data privacy and access.
- Rigor & Precision: Detail-oriented approach to hardware configuration and ticketing.
- Mandatory: Fluent in French and English (any other language is a plus)