Kyc Team Supervisor H/F - 75

Swan is Europe's embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand. Swan processes over €1.5 billion in monthly transactions for more than 150 companies-like Pennylane, Indy, Agicap, Libeo, and Lucca. Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution, regulated by the French banking authority (ACPR).

Our mission

Banking belongs in business software

Many software companies already serve small businesses incredibly well: helping them send invoices, run payroll, manage inventory, and more. They're on a mission to become the central hub for managing every aspect of business life.

But when it comes to financial workflows, there's still a gap. Too many critical tasks like managing cash flow, tracking payments, or reconciling accounts happen outside the software, across spreadsheets, email threads, banking portals.

It's a missed opportunity. Business software shouldn't just record financial activity - it should run it.

To learn more about us:;.

We are seeking a highly motivated and experienced KYC Supervisor to join our rapidly expanding team. Swan primarily onboards small and medium-sized companies and self-employed freelancers opening business accounts. While we use the term KYC, it also refers to Know-Your-Business (KYB) processes.

In this role, you will bridge the gap between strategy and execution. You'll dedicate a significant portion of your time to hands-on individual contributions-reviewing complex alerts and handling edge cases-while simultaneously driving team growth through direct coaching and technical training.

Your mission

Individual Contributions:

- Conduct thorough KYC/KYB reviews with a keen eye for detail, ensuring strict adherence to current laws and internal regulations.
- Resolve complex cases and edge situations, providing customized solutions that meet high compliance standards.
- Maintain subject matter expertise by staying abreast of the latest advancements in compliance regulations and dedicating time to continuous professional development.

Coaching and Training:

- Onboard and train new members on KYC/SOP procedures, regulatory requirements, internal tools, and best practices for high-quality reviews.
- Foster professional growth through regular 1:1s, providing actionable operational feedback to remove daily roadblocks.
- Drive continuous improvement by identifying training gaps, creating individual development plans, and delivering targeted small-group training sessions.
- Oversee daily team health by managing schedules, approving leave requests, and ensuring shift coverage to meet SLAs.

Operational and Strategic Development:

- Manage daily workflows, ensuring tasks align with team goals, SLAs are maintained, and quality remains consistently high.
- Collaborate across departments, including Product, Engineering, and Risk, on ad-hoc projects to streamline and optimize KYC processes.
- Implement and enhance procedures, maintaining momentum across stakeholder groups to ensure scalable and consistent operations.
- Execute quality controls and lead continuous improvement projects to ensure the team consistently meets or exceeds performance targets.