Global Virtual Desktop Engineer H/F - 75

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Virtual Desktops is the Unit responsible for ensuring the management and the evolution of Virtual Workplace technology located on premises and on cloud for all countries.

We are looking for a Global Virtualization Workplace Expert who will work within the Virtual Desktops Unit; as part of the role s/he will be responsible of activities related to the Virtual Desktop Infrastructure and Users in France liaising with the End-user Services FR unit.

Key responsibilities of the role will include:

- Management of the current Citrix environment for 8,000 users.
- Administration of the France AVD resources for 2,500 users.
- Provide 2nd and 3rd level support to all Group Virtual Desktop Users.
- Respond to critical off-hours requests in an On-Call rotation related to Group Virtual Desktop Users.
- Participate in the design of information and operational support systems.
- Optimize performance and manage centralized image control.
- Monitor systems using Azure Monitor, Log Analytics, and Diagnostics.
- Collaborate with other teams to improve service delivery and automation.
- Maintain documentation for VDI systems and processes.
- Continuous improvement activities related to Virtual Desktops.