Kyc Team Manager H/F - 75

Swan is Europe's embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand.Swan processes over €1.5 billion in monthly transactions for more than 150 companies-like Pennylane, Indy, Agicap, Libeo, and Lucca. Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution, regulated by the French banking authority (ACPR).

Our mission

Banking belongs in business software

Many software companies already serve small businesses incredibly well: helping them send invoices, run payroll, manage inventory, and more. They're on a mission to become the central hub for managing every aspect of business life.

But when it comes to financial workflows, there's still a gap. Too many critical tasks like managing cash flow, tracking payments, or reconciling accounts happen outside the software, across spreadsheets, email threads, banking portals.

It's a missed opportunity. Business software shouldn't just record financial activity - it should run it.

To learn more about us:;.We are seeking a highly motivated and experienced KYC Team Manager to join our rapidly expanding team. Swan primarily onboards small and medium-sized companies and self-employed freelancers opening business accounts. While we use the term KYC, it also refers to Know-Your-Business (KYB) processes.

In this role, your focus is on the big picture. Your mission is to scale our KYC department, optimize workflows for hyper-growth, and lead the team to deliver high-volume KYC cases while upholding our world-class quality standards.

Your mission

Strategic Leadership & Scaling:

- Drive team performance by identifying strategic growth paths to consistently meet Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for both output and quality.
- Prioritize key department projects, ensuring the KYC team is aligned with cross-functional stakeholders to achieve organizational goals.
- Scale and optimize workflows by collaborating with Product, Engineering, and Risk departments to refine internal tools and automate processes.
- Monitor service quality and operational execution, implementing data-driven enhancements to improve overall departmental efficiency.

People Management:

- Lead and develop a high-performing team, guiding the transition toward a more specialized, analysis-focused department that embodies operational excellence.
- Conduct regular 1:1s to provide actionable feedback, mid-year/annual performance reviews, and the implementation of Performance Improvement Plans (PIPs) when necessary.
- Cultivate a culture of growth by providing ongoing mentorship and coaching to enhance the maturity and technical skills of the team.

Governance, AML & Compliance:

- Handle high-level escalations from partners and conduct thorough retrospectives on incidents to prevent recurrence.
- Define and adapt Standard Operating Procedures (SOPs) in accordance with internal policies, evolving procedures, and applicable legislation.
- Maintain regulatory integrity by analyzing complex edge cases and collaborating with the Compliance team to translate new requirements into operational reality.
- Ensure the implementation and enhancement of new processes, fostering energy and momentum with various stakeholders to deliver consistent and scalable operations.
- Contribute to the maintenance of AML/KYC policies, ensuring all operational procedures are current and accurate.