Technical Support Specialist - Saas H/F - 75

Founded in 2010, MotorK is an international company focused on sales and marketing for the car industry and has quickly become one of the most important players in the digital automotive arena. Started in Italy, it has rapidly expanded its business in Spain, France, UK and Germany and is now entering other European markets.

With a unique mix of digital knowledge, online marketing expertise and strong technological background, MotorK has developed and consolidated a broad offering of products and services for the automotive industry such as DriveK, DealerK and Internet Motors. The company has now more than 250 people in Europe.

DriveK is the benchmark in Europe for anyone who is looking for the car that is just right for his needs. The site provides vast amounts of data on over 5,000 car models and equipment, in order to compare, configure and select the right car, putting the user in contact with the dealer who can give the most attractive quote.

DealerK is SaaS platform for car dealers: a turnkey solution that guides dealers along the road of digital innovation, a portfolio of products and services designed to deal with all the challenges of a modern dealer. Dealerk is also certified as Google Premium Partner.

Internet Motors is an event dedicated to the discovery of the best practices within online marketing of automobile products. Started as a local event, it has become an international venue appealing to the whole automotive sector: suppliers, dealers, car manufacturers, industry players and publishers.

MotorK has been recognised by multiple organizations as one of the fastest growing tech companies in Europe - including Euronext TechShare, Tech Tour 50, Technology Fast 500 EMEA and the FT 1000.

We are always looking for brilliant people willing to join our team:

- Software developers with strong background in online technologies (PHP, Java, Vue.js..)

- UI and UX experts
- System administrators with competencies on AWS, Kubernetes.. inclined to a strict interaction with developers team
- Digital Marketing experts

What can you expect from us?

- A 3000 square meters office with a nice kitchen, a lounge area and a theater
- Interesting Tech Talks
- Personal and professional growth
- Possibility to contribute to open source projects (Our headquarters currently hosts Milan WordPress Meetup)
- English courses with native speakers
- A funny and international team
- Competitive salaryWho are we?

MotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.

We are on a fast and ambitious trajectory and serving 90% of the automotive manufacturers. To continue our growth, we are hiring new talents. If you want to spark the future of the automotive world, join us.

As a result of this growth, we are looking for a Technical Customer Support Specialist to join our international team based in our Paris office, France.

The role

The Technical Customer Support Specialist role will cover a wide range of support tasks, assisting our French customers with technical issues across different digital products.

- Respond to customer requests in a timely and accurate way, via email, and internal tools
- Identify customer needs, helping them understand and use our products, in accordance with our guidelines
- Take care of a customer request: from the beginning to the complete resolutions (due date, SLA, changes and deviations, ...)
- Follow up with customers to ensure their technical issues are resolved
- Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Share feature requests and effective workarounds with team members
- Gather customer feedback and share it with our Product, Sales and Marketing team
- Provide first level support and work on troubleshooting issues.