Consultant & Account Manager H/F - moka.care

Who are we?

is a mental health solution for companies,with one mission in mind: nurturing healthy minds to foster healthy organizations.

We guideemployeesthrough individual and group therapy or coaching sessions.

Alongside we helpHR teamsto take care of their employees' mental health on a daily basis.

Where we are currently:Since our creation in December 2019, more than 320 companies (L'Oreal, Spendesk, Qonto, Engie, Castalie, etc.) have joined, and we now have over 250,000 employees covered in France but also throughout the world!

We have raised 17,5 million euros and are 60 to help companies improve their mental well-being.

What we believe in?Excellence in care is our obsession.

Culture is not nice words we put on the walls, we have defined 4 tangible values to make this culture live:Comprehensive selflessness, Inexhaustible optimism, Distributed ownership, Fast agility

Why do we need you?

As aConsultant & Account Manager, your mission is to cultivate and strengthen relationships across our portfolio of clients, including a part of key accounts. You'll drive value by identifying opportunities for growth through strategic up-sells and cross-sells, directly contributing to moka's expansion and scalability. Your ultimate goal is to position as the trusted, go-to partner for all their mental health needs.

Your Responsibilities:

- Build strong relationships: Develop lasting partnerships with your high-profile clients, including HR and People Directors.
- Advise and implement solutions: Act as an expert by proposing and leading Mental Health Roadmaps, keeping our services relevant and valuable.
- Manage your client portfolio proactively: Identify opportunities for improvement, advise clients strategically and develop action plans, using key data and insightful reports.
- Drive growth through upsells: Regularly pitch new products and services to deliver value while contributing to business growth.
- Ensure client retention: Lead contract renewals, negotiations, and signatures, striving for 100% client retention.
- Help us scale: Contribute to the continuous improvement of the Customer Care department by optimizing processes and workflows.

- Experience & Adaptability: You have min. 3 years of experience in Consulting or Account Management within B2B services, and you're eager to apply those skills in a fast-paced, growing environment.
- Bilingual Excellence: You're fluent in both French and English, with exceptional communication skills that allow you to engage clients effortlessly in both languages.
- Client-Focused & Organized: You thrive in a client-facing role, are highly organized, and take pride in delivering personalized service to your portfolio of clients.
- Analytically Strong: Your strong analytical skills empower you to not only deliver insightful reports but also identify opportunities for improvement and growth.
- Process-Oriented & Tech-Savvy: You have a knack for process optimization and are comfortable navigating technical aspects to solve client challenges efficiently.
- Calm, Sales-Driven Leader: With a cool head under pressure, you build strong relationships, spot cross-sell and up-sell opportunities, and lead with confidence to add value for both clients and the business.

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