Strategic Account Manager H/F - 75

Lengow, an intelligent and automated e-commerce platform :

Since 2009, Lengow has been the indispensable e-commerce platform for multi-channel expansion in the European market: marketplaces, price comparison websites, affiliate marketing, display ad retargeting, social media, etc.

Lengow, an intelligent and automated e-commerce platform :

Lengow is a leader in intelligent e-commerce solutions that help brands and retailers drive profitable growth across the digital shelf. With powerful feed management, global price monitoring, and robust data capabilities, Lengow's comprehensive SaaS product suite enables merchants to amplify product visibility online, outrun competition with informed pricing, multiply sales on marketplaces, and monitor brand presence among distributors. Since 2009, Lengow has fueled digital growth for over 3,600 customers across thousands of marketing and sales channels in over 60 countries.

The Account Management team consists of 10 people, and is part of the Revenue organisation.

The Account Managers' main priorities center on driving revenue growth through upsell and cross-sell of new products and services and manage retention targets through successful renewal, and managing downsell and churn. The Account Manager owns the accountability for Net Revenue Retention (NRR).

Through creative and proactive positioning within the accounts, AMs will lead strategic account planning, identifying growth opportunities, proactively positioning products and services during onsite and online meetings, and grow executive relationships to ensure an ever increasing lifetime value.

Our vision is to accompany customers throughout their customer journey, ensuring Lengow's products and services, current and future, are proactively presented to the customer to contribute to their ecommerce revenue success.

Your main tasks would be as follows :

- Own the commercial relationship with your portfolio, acting as the client's point of contact for all contract-related matters.
- Drive revenue growth by managing renewals, expansions, cross-sells, and upsells.
- Proactively minimize down sell and churn through early risk detection and action.
- Deliver accurate revenue forecasting across renewals, expansions, and potential risks.
- Build and maintain strong executive relationships and perform contact mapping to engage multiple stakeholders within the customer organization.
- Lead negotiations and contract management to maximize Net Revenue Retention.
- Partner with CSMs to align on customer health insights and retention strategies.

Hiring Process :

- Phone call with Alexandre our Talent Acquisition Manager
- Interview with Sophie our CRO
- Business case with Sophie, Frédéric our AM Manager and Benjamin our Head of pre sales.
- Offer letter