Global Omnichannel Project Manager M - F H/F - 75

Chez Lacoste, nous nous engageons à faire de l'égalité des chances une réalité.
Héritée de notre vision unique du fashion-sport, l'égalité des chances nous fait avancer et nos méthodes de recrutement suivent cet engagement en valorisant avant tout les compétences et en accueillant tous types de talents.
Nous nous engageons à favoriser un environnement inclusif où l'élégance va au-delà du style et où chacun/e d'entre nous a la possibilité de réaliser son plein potentiel.Role :

TheGlobal Omnichannel Project Managerwill lead key aspects of omnichannel project implementation within theGlobal Digital Projectsteam, working closely with thee-commerce,IT, customer service, logistics,retail, andstoreteams.

This role will be specifically responsible for thescoping and deploymentof projects aimed at implementing omnichannel services, such asshipping e-commerce orders from the store network in Europe.

Reporting to theHead of Digital Projects, the Project Manager will collaborate with multiple departments from thedesign phase through to launch, and will overseepost-launch performance monitoring.

Key Responsibilities of the Global Omnichannel Project Manager :

- Present thebusiness and customer visionbehind omnichannel services such asShip From Store,Order in Store,Buy Online Pick-up in Store, etc.
- Definelaunch prerequisites: stock reliability, store equipment (e.g. tablets), operational guidelines, back-office space and staffing, KPIs, commission schemes, etc.
- Organizebusiness scoping workshopsto refine needs and formalize them using agile tools (Confluence, Jira - User Stories).
- Coordinate withregional teamsto incorporate local specificities and configure technical options in collaboration with IT teams and external partners.
- Lead a360° action planinvolving all stakeholders: Digital, Regional, IT, Logistics, Retail, Retail Operations, Customer Service, Finance, Accounting, Tax, etc.
- Document allcustomer scenarios: use cases, store and customer service processes, OMS flows and configurations.
- Overseestore activationsin collaboration with regional contacts.
- Coordinateomnichannel guidelinesin stores (e.g. packaging).
- Gatherfeedback from regional teams.
- Drive communication aroundkey project milestonesup to launch, and ensurepost-launch performance tracking.
- CreateSCI reportsto monitorShip From Storeperformance.
- Ensureregional follow-up and engagementon KPIs and performance.
- Sharerecommendations, best practices, and guidelines, and fostersynergies between regionson omnichannel services.