Kyc Team Manager H/F - 75

Swan is Europe's embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand.Swan processes over €1.5 billion in monthly transactions for more than 150 companies-like Pennylane, Indy, Agicap, Libeo, and Lucca. Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution, regulated by the French banking authority (ACPR).

Our mission

Banking belongs in business software

Many software companies already serve small businesses incredibly well: helping them send invoices, run payroll, manage inventory, and more. They're on a mission to become the central hub for managing every aspect of business life.

But when it comes to financial workflows, there's still a gap. Too many critical tasks like managing cash flow, tracking payments, or reconciling accounts happen outside the software, across spreadsheets, email threads, banking portals.

It's a missed opportunity. Business software shouldn't just record financial activity - it should run it.

To learn more about us:;.We are seeking a highly motivated and experienced KYC Team Lead to join our rapidly expanding team. Swan primarily onboards small and medium-sized companies and self-employed freelancers opening business accounts. While we use the term KYC, it also refers to Know-Your-Business (KYB) processes.

This role splits time evenly: 50% on KYC review activities-including customer onboarding (KYB-KYC), transaction investigations, and edge cases-and 50% on team management and training.

You'll manage a team to deliver high-volume KYC analyses while upholding our high-quality standards. As we scale our AML operations, our three continuously growing teams need strong leadership and support.

Your mission

Team Management and Training:

- Manage and drive team performance by establishing clear Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for both output and quality.
- Assigning team tasks, such as processing KYC reviews and onboarding new customers.
- Onboarding and training new team members on KYC procedures and practices.
- Providing ongoing training and coaching to enhance the team's performance.
- Conduct regular 1:1 meetings to provide actionable feedback, deliver mid-year and annual performance reviews, and implement Performance Improvement Plans (PIPs) when necessary to ensure team members meet high standards of compliance and productivity.
- Monitoring service quality and operations execution for continuous improvement.
- Workforce management: scheduling, approving time-off leave requests/managing shift coverage to meet SLAs
- Managing outsourced operations when necessary.

Scale & Optimize:

- Addressing significant challenges related to scaling and optimizing current KYC processes, workflows, and tools while collaborating with product, engineering, operations, risk & compliance, and sales departments.
- Ensuring the implementation and enhancement of new processes, fostering energy and momentum with various stakeholders to ensure consistent, scalable operations.
- Developing and implementing processes to enhance the efficiency and accuracy of the KYC/Anti-Money Laundering (AML) process.
- Contributing to the maintenance and updating of operational procedures related to KYC/AML processes.

Production:

- Running quality controls.
- Addressing edge cases escalated by the team.
- Ensuring compliance with procedures, internal policies, and applicable legislation.

AML/KYC

- Write and adapt SOPs according to updated procedures, internal policies, and applicable legislation
- Analyze edge KYC cases and collaborate with compliance to adapt SOPs to new procedures