Account Manager Apprentice H/F - 75

About

Swan is Europe's embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand.Swan processes over €1.5 billion in monthly transactions for more than 150 companies-like Pennylane, Indy, Agicap, Libeo, and Lucca. Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution, regulated by the French banking authority (ACPR).

Our mission

Banking belongs in business software

Many software companies already serve small businesses incredibly well: helping them send invoices, run payroll, manage inventory, and more. They're on a mission to become the central hub for managing every aspect of business life.

But when it comes to financial workflows, there's still a gap. Too many critical tasks like managing cash flow, tracking payments, or reconciling accounts happen outside the software, across spreadsheets, email threads, banking portals.

It's a missed opportunity. Business software shouldn't just record financial activity - it should run it.

To learn more about us:;.Job description

Swan is seeking an Account Management apprentice to join our team. You will help grow our business by ensuring customer satisfaction, growth, and success.

Supporting the account management team, you'll resolve customer requests (NB: we call them partners' at Swan), nurture relationships, understand their priorities, and help them launch new features.

We're looking for a dedicated and empathetic person who is passionate about building partnerships and driving value. The ideal candidate is an exceptional communicator who is keen to focus on maximizing retention, monitoring customer health scores, and preventing churn. Focusing on our startup customers, you'll orchestrate the post-sale customer journey, working closely with our support and compliance teams to ensure a seamless experience that helps our partners achieve their business goals with Swan.

While we're expanding across Europe with local presence in multiple countries, this position will be based in Paris.

Your mission
Your primary mission is to ensure the success of our partners with Swan by:

- Accelerating time-to-revenue during the onboarding phase
- Ensuring a high level of satisfaction and avoiding churn
- Managing business discussions around features opportunities

Main tasks

- Be an escalation point contact for our support team about partner management and develop topics
- Maintain excellent partner relationships through the ticketing system and ad-hoc meetings
- Monitor and manage partner satisfaction through Health Score, CSAT, and other metrics
- Support the launch of features on existing projects with partners
- Improve our knowledge base, request handling processes, FAQs, and guides
- Work cross-functionally across the organization to shape Swan's solutions to meet partner needs

Your team
Within our Account Management team, you will be part of our Operations department and work closely with Integration Specialists, Compliance, Account Executives and Support to ensure the success and growth of our partners.