Head Of Kyc H/F - 75

As the Head of KYC/KYB, you will be a key leader responsible for refining, implementing, and overseeing our entire KYC/KYB program. Reporting to our Chief Operating Officer (COO) (and eventually to VP of AML), you will work closely with the Head of Transaction Monitoring (in the Ops department) and our Head of Financial Crime (in the Risk department). This is a strategic and operational role, with a strong focus on operational excellence, scalability, and repeatable processes. You will be the architect of our future-proof KYC/KYB strategy, responsible for taking our existing processes and building them into a robust, scalable, and automated system that not only meets regulatory standards but also enhances the customer experience. You will manage a large team and a growing outsourced operation, and your success will be measured by your ability to improve our operational efficiency, reduce fraud, and deliver predictable outcomes as we scale.

KPIs:P90 SLA by country, 98% KYC appropriately refused, % KOs

Key Responsibilities

1. Strategic Leadership & Operational Excellence

- Refine and Execute Strategy: Take our existing KYC/KYB processes and refine them into a cohesive strategy for the company, ensuring alignment with business goals, regulatory obligations, and industry best practices.
- Scale and Optimize: Transform our current KYC/KYB operations to be highly efficient, scalable, predictable, and repeatable. Your focus will be on standardizing processes to consistently meet Service Level Agreements (SLAs) while we scale.
- Internationalization: Adapt and improve existing KYC/KYB processes to be compliant across different European jurisdictions, directly enabling our international expansion goals.
- Process Improvement & Fraud Reduction: Continuously analyze and improve existing processes to reduce fraud and minimize false positives. Collaborate with the Head of Financial Crime to use data to identify fraud patterns and proactively adjust our controls.
- Risk Frameworks: Challenge our existing risk frameworks and contribute to improving our customer scoring engine.
- Policy and Process Ownership: Own the development, implementation, and maintenance of all KYC/KYB policies, procedures, and controls in partnership with Risk team and internal contour.

2. Team Management & Development

- Lead and develop a team of KYC specialists, guiding them through a transition towards a more skilled, analysis-focused team. You will drive this transformation by leveraging AI and our outsourcing partners to handle routine tasks, allowing your in-house team to focus on complex cases, strategic analysis, and process improvement.
- Oversee Daily Operations: Take responsibility for daily operations, track and improve KPIs, and manage team workflows and resource allocation.
- Training & Coaching: Jointly with your management team, onboard and train new team members on KYC procedures and best practices. Provide continuous coaching and development support to the entire team.
- Quality & Performance: Ensure operational excellence through regular quality reviews and performance monitoring.
- Build and own the outsourcing strategy: Overseeing our provider to ensure they meet quality and efficiency standards while expanding our outsourcing strategy to cover new languages.

3. Technology & Innovation

- Technology Partnership: Partner closely with our product teams to continuously improve our KYC/KYB (end customer) user experience and internal user experience to ensure higher quality results.
- AI Implementation: Champion and support the compliant implementation of AI and automation in our KYC workflows to improve efficiency and accuracy.
- Collaboration: Address significant challenges related to scaling and optimizing current KYC processes, workflows, and tools while collaborating with product, engineering, risk & compliance, and SAM departments.